Fit and Healthy Mums Terms & Conditions
Some of you may read this, some of you won’t but we have to let you know...
Your agreement is with your ‘Fit and Healthy Mums’ Class Leader or Personal Trainer, all known in this document as the ‘Trainer’ i.e. the person who delivers your class, training or session in all areas and services that Fit and Healthy Mums operate.
These Terms and Conditions form part of your agreement with your Trainer and you understand that the Trainer is self-employed and you are entering into a contract with her alone.
Your instructions to commence any type of class, any form of physical training including classes and personal client training or any other Services that Fit and Healthy Mums supply; will constitute acceptance of these Terms and Conditions when you will become a client (a “Client” or “you”).You are asked to pay special attention to the provisions related to cancellations. This does not affect your statutory rights.
The Trainer will use her skills and knowledge to design a safe programme of activity relevant to her skills set, that will take into account your lifestyle, personal goals, fitness levels and medical history including medication and mental health.
The Trainer will provide the coaching, supervision, advice and support that you will need to achieve your goals. Both on a one to one basis and within a class or group situation.
All Client information will be kept strictly private and confidential.
You are required to wear appropriate clothing and footwear for your activity.
You are required to bring water and other items relevant to your class e.g. inhaler, medication or any agreed documentation eg physio exercsies.
You are fully responsible for the supervision and care of your child(ren) that are present within your Session.
You are required to complete a Pre-Screening Form before undertaking your initial session. This will be specific to the Trainer and relevant to your chosen activity. Therefore it may be necessary to either request duplicate information by different Trainers and/or the sharing of your information amongst Trainers to ensure the best service is provided. On occasion Your Trainer may require a letter of ‘medical clearance’ from your GP. Please be aware that your GP may charge for providing this letter.
You understand and agree that it is your responsibility to inform the Trainer of any conditions or changes to your health, now and ongoing, which might affect your ability to exercise safely and with minimal risk of injury. Or to inform any Class Leader of anything that may impact on your performance in your given activity.
If your Trainer requires further medical information from a practitioner, you must provide such details.
You understand that there may be some risks in participating in a programme of exercise or other services. If you sustain or claim to sustain any injury while participating in any class or private appointment, you acknowledge that the Trainer is not responsible, except where the injury was caused by her gross negligence or intentional act.
Your Trainer cannot be held liable in any way for undeclared or unknown medical conditions.
Cancellation and Refunds
One to One sessions:
24 hours notice of cancellation or postponement is required for all appointments.
Notice of less than 24 hours will incur full payment of the full Session fee, including Sessions as part of a block.
Where appropriate we will always aim to rebook appointments and be as flexible as possible.
Class and group sessions:
Where classes are paid for in advance and you have secured a place, any cancellations or postponements will not be refunded. You will be offered an alternative class, if appropriate.
Once purchased, your Sessions are non-refundable and non transferable. This includes up front payment for blocks of Sessions and block booking cards. Please note, block booking cards are non transferable and can only be used by you, the purchaser.
Health and Safety
Your Trainer has completed and holds a current certificate for emergency first aid
Your Trainer holds all current and completed certification to run such classes and services
Your Trainer is fully CRB checked
Your Trainer has full insurance and Public Liability Insurance
Your Trainer completes a risk assessment prior to each class/group session.
If your Trainer conducts the Sessions on your premises you are responsible for providing a safe environment.
You understand that in the unlikely event of your Trainer being unable to continue your training, for any reason, you can request a full refund from your Trainer for any unfulfilled Sessions.
The Trainer has the right to change these Terms and Conditions, for example, to be able to offer new services or as required by law. The Trainer will notify you of any change. When such a change(s) is made, if dissatisfied you can cancel this agreement once you have made any payments already due to the Trainer.
You are responsible for keeping all your contact information and marketing preferences up to date with Fit and Healthy Mums. In order to comply with the Data Protection Act 1998, the Trainer will only do what you ask her to do, or what you have given her permission to do with any personal or sensitive information held about you.
Your training may be filmed or pictures taken for marketing purposes. Your participation in a Session means you consent to photography, filming and sound recording which may include you as a Client and its use in commercial distribution without payment or copyright.
This agreement is governed by the laws of England and Wales and is subject to the jurisdiction of the English courts